Refund policy

Avelia Living – Returns & Refunds Policy

At Avelia Living, we want every customer to feel comfortable ordering from us. If something isn’t right, we’re here to help. Below you’ll find clear information on how returns and refunds work for US, AUS & CAD orders.

1. Damaged, Faulty, or Incorrect Items

If an item arrives damaged, faulty, or different from what you ordered, please contact us within 10 days of delivery.
We will provide a prepaid return label and offer either a replacement or a full refund after review.

2. Missing Orders

If your package has not arrived within the estimated delivery timeframe, contact us and we will investigate the shipment.
If the order cannot be located or is confirmed lost, we will send a replacement or issue a refund.

3. Cancelling an Order

• Before shipping: Orders can be cancelled if they have not yet been dispatched.
• After shipping: Once your order has been sent, it may still be returned under our standard return policy.

4. Change-of-Mind Returns

We accept change-of-mind returns within 30 days of delivery, provided that:

• The item is unused
• It is in its original condition
• It is returned in the original packaging

Please note:
• Return shipping costs for change-of-mind returns are the customer’s responsibility
• Original shipping fees (if any apply) are non-refundable

5. No Direct Exchanges

We do not offer item-for-item exchanges.
To receive a different product, please return your item and place a new order.

6. Refund Timeframe

• Returns must be initiated within 30 days of receiving your order
• Once the return is received and inspected, refunds are issued within 10 business days
• Refunds are processed to the original payment method

Processing times may vary depending on your bank or payment provider.

7. Return Shipping Details

• Damaged, faulty, or incorrect items: We provide a prepaid return label
• Change-of-mind returns: Customer arranges and pays for return shipping using a trackable method

8. Non-Returnable Items

For safety, hygiene, or custom-production reasons, the following cannot be returned unless they arrive damaged:

• Personalized or custom-made items
• Clearance or final-sale items
• Bedding, pillows, or similar items that have been opened

9. Your Rights

This policy does not affect any rights you may have under applicable US consumer protection laws.

Need Help?

You can reach us at any time at support@avelialiving.com. 

CONTACT DETAILS

Company name: Avelia Living (Part of DMD GLOBAL LLC)
Address: 8 The Green Suite R, Dover, 19901 United States

E-mail: support@avelialiving.com
Phone: +442080982287

Customer Service Hours (GMT-5/EST):
Monday – Friday: 08:00 AM – 18:00 PM
Saturday – Sunday: closed

We respond to emails within 24-48 hours.