Payment Policy
Welcome to Avelia Living.
By placing an order with us, you agree to the invoice and payment terms outlined below. These terms apply to all transactions within the United Kingdom and the United States.
Accepted Payment Methods
We currently accept the following payment methods:
- Mastercard
- Visa
- American Express
- Shop Pay
- Apple Pay
- Google Pay
Billing Information
You agree to provide accurate, complete, and current billing details for all purchases made on our website.
Please ensure that your email address and payment information remain up to date so we can process your order efficiently and keep you informed throughout the process.
Order Confirmation & Invoicing
Order Confirmation
After placing your order, you will receive an email confirmation summarizing your items, shipping method, and invoice details. This email serves as your official receipt.
Invoice
A printed invoice will be included with your shipment. It will outline all charges, including shipping fees and any applicable discounts.
Payment Processing
Authorization
By submitting your payment details, you authorize Avelia Living to charge the total order amount to your selected payment method.
All transactions are subject to standard authorization and fraud-prevention checks.
Failed Transactions
If your payment is declined or fails to process, we will notify you via email. You will be required to provide an alternative payment method to complete your order.
Disputes & Chargebacks
Dispute Resolution
If you experience any issues with your order or payment, please contact us at info@avelia-living.com.
We are committed to resolving any concerns promptly and professionally.
Chargebacks
All chargebacks are fully investigated. If a chargeback is found to be unjustified, you may be responsible for repaying the disputed amount, including any associated fees.
CONTACT DETAILS
Company Name: Avelia Living (Part of WOUT LLP)
Address: 87 Guild Road, London SE7 8HW, United Kingdom
Email: info@avelia-living.com
Phone: +442080982379
Tax Number: 5161687202
Customer Service Hours:
Monday – Friday: 08:00 AM – 18:00 PM (GMT+1)
Saturday – Sunday: 09:00 AM – 16:00 PM (GMT+1)
We aim to respond to all emails within 24–48 hours.