Privacy policy

Last Updated: 1 December 2025

This Privacy Policy describes how Avelia Living (the “Website,” “we,” “us,” or “our”) collects, uses, and discloses your personal data when you visit our website, use our services, make a purchase from Avelia Living (together, the “Services”), or otherwise interact with us.

For the purposes of this Privacy Policy, “you” and “your” refer to you as a user of the Services, whether as a customer, website visitor, or any other individual whose personal data we process.

Please read this Privacy Policy carefully.

Geographical Scope of Our Services

Avelia Living provides its products and services exclusively to customers within the Netherlands. Orders and deliveries are only possible within the Netherlands. If you are visiting our website from abroad, please be aware that our Services are not intended for users outside the Netherlands.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for operational, legal, or regulatory reasons. We will publish the revised Privacy Policy on the website, update the “Last Updated” date, and take any other actions required by law.

How We Collect and Use Your Personal Data

To provide our Services, we collect personal data about you from various sources, as described below. The type of data we collect and use depends on how you interact with us.

In addition to the specific purposes described below, we also use the data we collect to communicate with you, operate and improve our Services, comply with legal obligations, enforce applicable terms, and protect our rights as well as the rights of our users and others.

Personal Data We Collect

The type of personal data we collect depends on how you use our website and Services. “Personal data” means any information that identifies you, relates to you, describes you, or can reasonably be linked to you.

Data You Provide Directly

Personal data you provide through the Services may include:

• Contact information, such as your name, address, telephone number, and email address

• Order information, including your name, billing address, shipping address, payment confirmation, email address, and telephone number

• Account information, such as username, password, security questions, and other login details

• Customer service communications, such as the content of messages you send via contact forms or email

Some features of our Services require you to provide certain personal data. You may choose not to provide this information, but doing so may limit your ability to use certain features.

Website Usage Information

We automatically collect certain information about your interaction with the Services (“Usage Data”), for example through cookies, pixels, or similar technologies. This may include:

• Website access and browsing behavior

• Device information

• Browser information

• Network connection and IP address

• Technical interactions with our Services

Information From Third Parties

We may also receive personal data from third parties, including:

• Service providers supporting our website and Services (e.g., Shopify)

• Payment providers managing your payment information (e.g., bank details, card data, billing address)

• Marketing and tracking providers when you visit our website, open emails, or respond to advertisements

We treat all third-party data in accordance with this Privacy Policy. See also: Third-Party Websites and External Links below.

How We Use Your Personal Data

To Provide Products and Services

We use your data to fulfill our contract with you, including processing payments, managing orders and returns, account management, shipping, notifications, and customer service. Shopify may also link your account information to improve your shopping experience.

For Marketing and Advertising

We use your data to send promotional content via email, SMS, or postal mail, where permitted by law or with your consent. Your usage behavior may also be analyzed to personalize offers.
(If you are in the EEA, this is based on our legitimate interest under Art. 6(1)(f) GDPR.)

For Security and Fraud Prevention

We analyze your data to detect and prevent fraud, misuse, or security risks. If you create an account, you are responsible for keeping your login details secure. Suspicious activity must be reported immediately.

To Communicate and Improve Our Services

Your data helps us answer your questions, improve our Services, and maintain customer relationships. This also falls under our legitimate interest under Art. 6(1)(f) GDPR.

Cookies

Like many websites, we use cookies. For detailed information about Shopify’s cookies, visit:
https://www.shopify.com/legal/cookies

We use cookies to operate and improve our website and Services (including storing your preferences), analyze usage, and better understand user behavior. This is based on our legitimate interest under Art. 6(1)(f) GDPR.

Third parties may also use cookies to personalize products, services, and advertisements on our website and elsewhere.

Disabling Cookies

Most browsers accept cookies automatically. You can set your browser to remove or block cookies. Note that this may affect functionality and user experience. Blocking cookies does not necessarily prevent data from being shared with advertising partners.

Sharing Personal Data

We may share personal data with third parties under certain circumstances — strictly in accordance with this Privacy Policy and only where a legal basis exists.

These circumstances include:

• Service providers acting on our behalf (e.g., IT, payments, analytics, customer support, storage, shipping)

• Marketing and business partners offering services or advertisements to you

• With your consent (e.g., for deliveries, social media connections, or third-party login services)

• Within our corporate group, based on our legitimate interest in operating a successful business

• In business transactions (e.g., mergers, insolvency) or to comply with legal obligations, enforce terms, or protect rights

Categories of Data and Recipients

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Third-Party Websites and External Links

Our website may contain links to third-party websites or platforms. If you follow these links, you leave our website. Review the privacy and security policies of these external sites separately — we are not responsible for their content, accuracy, or privacy practices.

Any information you share publicly — for example through social media or comment sections — is visible to others. Linking to a site does not imply our endorsement or partnership.

Children’s Data

Our Services are not directed at children, and we do not knowingly collect personal data from individuals under 16. If you are a parent or guardian and discover that your child has provided personal data to us, please contact us — we will delete it immediately.

To our knowledge, we have not “sold” or “shared” personal data of individuals under 16 as of the date listed above, as defined by applicable law.

Data Security and Retention

Please be aware that no security measures are completely foolproof. Emails or forms may be insecure during transmission — do not send sensitive information through unsecured channels.

How long we keep your personal data depends on several factors, including:

• Whether you have an active account with us

• Whether we are legally required to retain certain data

• Whether the data is needed for questions, warranty, or legal defense

Your Rights

Depending on your place of residence, you may have the following privacy rights (not all rights apply in all circumstances):

• Right of access: Request to know what personal data we hold about you

• Right to deletion: Request that we delete your personal data

• Right to correction: Request correction of inaccurate or incomplete data

• Right to portability: Request your data in a usable format or transfer it to another party

• Right to restriction: Request we temporarily stop processing certain data

• Right to withdraw consent: Where processing is based on consent

• Right to object: To processing based on legitimate interests

• Right to lodge a complaint: With a supervisory authority

Communication Preferences

You may unsubscribe from marketing emails at any time by clicking the link in the email. Transactional emails are not affected by this choice.

How to Exercise Your Rights

You may contact us at any time using the details below. To verify your identity, we may request additional information (such as your email address or customer account). In some cases, you may appoint an authorized agent to act on your behalf.

Complaints

If you have concerns about how we handle your personal data, please contact us using the details below first.

If you are not satisfied with our response, you may be able — depending on your residence — to lodge a complaint with your local data protection authority or appeal our decision.

For users in the EEA, a list of supervisory authorities is available.

International Data Transfers

Please note that we may transfer, store, and process your personal data in countries outside your place of residence. Your data may be processed by staff, service providers, and partners supporting us in delivering our Services.

We ensure that all relevant data protection laws and security measures are followed in connection with such transfers.

CONTACT DETAILS

Company name: Avelia Living (Part of DMD GLOBAL LLC)
Address: 8 The Green Suite R, Dover, 19901 United States

E-mail: support@avelialiving.com
Phone: +442080982287

Customer Service Hours (GMT-5/EST):
Monday – Friday: 08:00 AM – 18:00 PM
Saturday – Sunday: closed

We respond to emails within 24-48 hours.