Privacy policy

Privacy Policy

Last updated: June 15, 2025

Avelia Living operates this store and website, including all related information, content, features, tools, products, and services, to provide you, the customer, with a curated shopping experience (the “Services”). Avelia Living is powered by Shopify, which enables us to provide these Services to you. This Privacy Policy explains how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or when you otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By accessing or using any of the Services, you acknowledge that you have read and understand the collection, use, and disclosure of your information as described here.

Personal Information We Collect or Process

When we use the term “personal information,” we mean information that identifies or can reasonably be linked to you or another person. Personal information does not include information that has been anonymized or de-identified. Depending on how you interact with the Services, where you live, and as permitted or required by law, we may collect or process the following categories of personal information (including related inferences):

  • Contact details such as your name, address, billing/shipping address, phone number, and email address.
  • Financial information such as credit/debit card numbers, payment details, and transaction information.
  • Account information such as username, password, preferences, and settings.
  • Transaction information including items viewed, added to cart or wishlist, purchased, returned, exchanged, or canceled.
  • Communications you send to us, such as customer service inquiries.
  • Device information including IP address, browser type, network connection, and unique identifiers.
  • Usage information regarding how and when you interact with or navigate the Services.

Personal Information Sources

We may collect personal information from:

  • Directly from you when you use the Services, create an account, or communicate with us.
  • Automatically through cookies and similar technologies when you use our websites or services.
  • Service providers who support our operations.
  • Business partners or third parties as permitted by law.

How We Use Your Personal Information

Depending on how you interact with the Services, we may use your personal information to:

Provide, Tailor, and Improve the Services

Including fulfilling orders, processing payments, managing accounts, remembering preferences, shipping products, handling returns, sending notifications, enabling reviews, and creating a customized shopping experience.

Marketing and Advertising

Including sending promotional materials by email, SMS, or mail, and showing personalized ads based on your interactions with our Services.

Security and Fraud Prevention

Including authentication, monitoring for fraud or harmful activity, ensuring safe use of the Services, and protecting public safety.

Communicating with You

Including customer support, responding to inquiries, and maintaining our business relationship with you.

Legal Compliance

Including complying with law enforcement, litigation, or legal processes, and enforcing our terms or policies.

How We Disclose Personal Information

We may disclose your personal information under the following circumstances:

  • With Shopify, vendors, and service providers who perform functions on our behalf (e.g., IT, payment processing, shipping, analytics).
  • With business and marketing partners for advertising or promotional purposes.
  • When you request or consent to disclosures, including social media integrations.
  • With affiliates within our corporate group.
  • In business transactions such as mergers or bankruptcy, or to comply with legal obligations and protect our rights or users.

Relationship with Shopify

The Services are hosted by Shopify. Shopify collects and processes personal information to operate and improve the Services. Information you provide will be transmitted to Shopify and other third parties (potentially located outside your country). Shopify may also use information derived from interactions across merchants to provide enhanced features.

To learn more about Shopify’s processing practices and your rights, visit the Shopify Consumer Privacy Policy or the Shopify Privacy Portal.

Third-Party Websites and Links

The Services may link to third-party websites. We are not responsible for their privacy practices, accuracy, or security. Information shared on public or third-party platforms may be visible to others. Our inclusion of links does not imply endorsement.

Children’s Data

The Services are not intended for children, and we do not knowingly collect information from individuals under the age of majority. If you believe your child has provided personal information, contact us using the details below. As of this policy date, we do not knowingly “sell” or “share” data of users under 16 years old.

Security and Retention of Your Information

While we implement reasonable security measures, no system is completely secure. Information sent electronically may not be secure during transmission.

Retention periods depend on factors including account maintenance, service provision, legal obligations, dispute resolution, and contract enforcement.

Your Rights and Choices

Depending on your location, you may have rights including:

  • Access / Know your personal information
  • Delete your personal information
  • Correct inaccurate information
  • Data portability
  • Manage communication preferences

If you reside in the UK or EEA, additional rights may include:

  • Objecting to processing
  • Restricting processing
  • Withdrawing consent

You may exercise your rights where indicated on the Services or by contacting us. We may need to verify your identity. Authorized agents may act on your behalf with valid proof.

We do not discriminate against you for exercising your rights.

Complaints

If you have complaints about our processing of your personal information, contact us using the details below. You may also have the right to appeal or contact your local data protection authority.

International Transfers

Your personal information may be transferred or stored outside your country. Transfers from the UK or EEA rely on Standard Contractual Clauses or other lawful mechanisms unless the destination country is deemed adequate.

Changes to This Privacy Policy

We may update this Privacy Policy periodically for legal, operational, or regulatory reasons. Revised versions will be posted on this website with an updated “Last updated” date.

Contact

If you have questions or wish to exercise your privacy rights, contact us at:
info@avelia-living.com

For data protection purposes, Avelia Living is the data controller of your personal information.

CONTACT DETAILS

Company name: Avelia Living (Part of WOUT LLP)
Address: 87 Guild Road, London SE7 8HW, United Kingdom
E-mail: info@avelia-living.com
Phone: +442080982379
Tax Number: 5161687202

Customer Service Hours:
Monday – Friday: 08:00–18:00 (GMT+1)
Saturday – Sunday: 09:00–16:00 (GMT+1)

We respond to emails within 24–48 hours.